...Rico Maggi; Eva Vroegop Purpose Discussing tendencies and shortcomings in the current debate on promoting decent work in hospitality and tourism, this study aims to respond to recent calls for progress on improving employee well-being. It proposes elements of a productivity-based strategy embedded...

...Ugur Yavas; Osman M. Karatepe; Emin Babakus Purpose The purpose of this paper is to examine the relative efficacies of a set of organizational support mechanisms and personality traits in predicting frontline employees' service recovery and job performances. Design/methodology/approach Data...

... Hospitality services Hotels Managers Employees Marketing strategy During the past decade, many companies have realized that the formula for success involves not only increasing the firm's effectiveness, but also designing and developing its image among both internal and external stakeholders...