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Keywords: Fallo del servicio
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Journal Articles
Journal:
Tourism Review
Tourism Review 1–19.
Published: 12 May 2026
... Estrategias de regulación emocional Fallo del servicio Recuperación del servicio Experiencia en museos Reseñas en línea Quejas en TripAdvisor The digital transformation of tourism has reshaped how visitors express their experiences and how companies and organizations respond to them (Zanibellato...
Journal Articles
Journal:
Tourism Review
Tourism Review (2024) 79 (5): 1058–1075.
Published: 30 November 2023
... Empathic accuracy Service failure Artificial intelligence Service recovery Customer satisfaction 共情准确性 服务失败 人工智能 服务补救 顾客满意度 Precisión empática Fallo del servicio Inteligencia artificial Recuperación del servicio Satisfacción del cliente Advances in artificial intelligence...
Journal Articles
Journal:
Tourism Review
Tourism Review (2023) 78 (6): 1387–1413.
Published: 17 March 2023
... del servicio Rendimiento de los ingresos (revpar) Estrategia de respuesta Efectos indirectos 网络曝光 服务失败 收入绩效 回应策略 溢出效应 Online exposure Service failure Revenue performance Response strategy Spillover effects Hotel age refers to the number of day(s), month(s) or year(s...
