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Keywords: Fallo del servicio
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Journal Articles
Journal:
Tourism Review
Tourism Review 1–19.
Published: 12 May 2026
... failure Service recovery Museum experience Online reviews TripAdvisor complaints 情绪调节策略 服务失败 服务补救 博物馆体验 在线评论 TripAdvisor投诉 Estrategias de regulación emocional Fallo del servicio Recuperación del servicio Experiencia en museos Reseñas en línea Quejas en TripAdvisor...
Journal Articles
Journal:
Tourism Review
Tourism Review (2024) 79 (5): 1058–1075.
Published: 30 November 2023
... Empathic accuracy Service failure Artificial intelligence Service recovery Customer satisfaction 共情准确性 服务失败 人工智能 服务补救 顾客满意度 Precisión empática Fallo del servicio Inteligencia artificial Recuperación del servicio Satisfacción del cliente Advances in artificial intelligence...
Journal Articles
Journal:
Tourism Review
Tourism Review (2023) 78 (6): 1387–1413.
Published: 17 March 2023
... los efectos indirectos dinámicos en hoteles de diferentes segmentos. Además, amplían los resultados existentes sobre el impacto negativo de las crisis de opinión pública online. Exposición online Fallo del servicio Rendimiento de los ingresos (revpar) Estrategia de respuesta Efectos indirectos...
