... this trust, especially when timely and accurate information is essential (Christensen et al., 2025). Importantly, users interacting with generative AI such as ChatGPT may simultaneously experience both trust and distrust, rather than shifting from one to the other. That is, users may recognize...

...Maria Leonor Ferreira; Elisabeth Kastenholz Purpose The purpose of this study is to explore the transformative potential of Generative AI (GenAI) in the Hospitality and Tourism ( HT ) industry, focusing on its dual and interconnected impact on customer experience and workforce dynamics...

...Behzad Foroughi; Hanh Thi My Vu; Park Thaichon Purpose Despite the growing integration of generative AI (GenAI) in travel planning, research on sustained user engagement remains limited. This study, grounded in the “Stimulus-Organism-Response” ( SOR ) framework, aims to investigate how content...

...@polyu.edu.hk 30 10 2023 27 11 2023 29 11 2023 30 11 2023 30 11 2023 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Tourism Technology Generative AI Web3.0 Metaverse Artificial intelligence (AI) 旅游业、技术、生成性人工智能、网络3.0...

... 2023 22 08 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only ChatGPT Travel decision Usage experience ChatGPT mistake Generative AI ChatGPT、旅行决策 使用经验 ChatGPT错误 生成式AI ChatGPT Decisión de viaje Experiencia de uso...