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Keywords: Head tilt
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Journal Articles
Journal:
Tourism Review
Tourism Review (2019) 74 (3): 428–442.
Published: 25 January 2019
... (staff: robot/human personal personnel) × 3 (head tilt: left/right/straight) full factorial design, while cross-examining participants’ cultural dimensions 2 (power distance: high/lower) × 2 (gender: male/female) during the service encounter. Findings Overall, it was found that male and female...
