... publication and authors. The full terms of this licence may be seen at Link to the terms of the CC BY 4.0 licence. Hospitality Family firms Unlearning Gendered role identities 关键词：性别角色认同; 家族企业; 酒店业; 去学习; 轨迹依赖性。 identidades de roles de género empresas familiares hostelería...

...Maria Leonor Ferreira; Elisabeth Kastenholz Purpose The purpose of this study is to explore the transformative potential of Generative AI (GenAI) in the Hospitality and Tourism ( HT ) industry, focusing on its dual and interconnected impact on customer experience and workforce dynamics...

...Shruti Batra; Safal Batra Purpose This paper aims to present a comprehensive review of the research published on various facets of women entrepreneurship in the hospitality and tourism ( HT ) industry. This paper covers the opportunities and challenges specific to women-run HT ventures...

...Ana Castillo; Elisa Rescalvo-Martin; Osman M. Karatepe Purpose The purpose of this study is to investigate how common method bias ( CMB ) is addressed using partial least squares structural equation modeling (PLS-SEM) in hospitality and tourism research. Design/methodology/approach...

...Sedigheh Moghavvemi; Jieqiong Huang Purpose This research aims to provide a systematic literature review of precise research on Metaverse in the context of tourism and hospitality. The main objective is to analyze published articles to identify their primary focus, highlight research gaps...

... that extends beyond the conventional, attribute-based models of SQ prevalent in tourism and hospitality literature. Design/methodology/approach Adopting an inductive qualitative approach, this study uses thematic analysis to explore the perceptions of homestay hosts regarding the factors that contribute...

...Claudia Cozzio; Francisco Javier Santos Arteaga; Oswin Maurer Purpose This study aims to examine the challenges (barriers) and opportunities (drivers) of adopting artificial intelligence in the hospitality industry by exploring how individuals at different hierarchical levels within hotels perceive...

..., as what constitutes good service quality is perceived differently across cultures. As a country with a multicultural society, culturally diverse migrants from non-English speaking backgrounds (NESB) play an increasingly important role in the Australian hospitality and accommodation sector. Within...

...Ramzi Al Rousan; Nermin Khasawneh; Sujood Purpose The Arab world has witnessed a remarkable surge in the growth of its tourism and hospitality (T&H) industry, positioning it as a vital cornerstone for sustainable development. However, an exclusive bibliometric analysis of T&H research...

...-social support on career optimism, organizational commitment and turnover intention in the hospitality industry in the post-COVID era. Design/methodology/approach Data collection was via an online survey of 428 hotel staff. Structural equation modeling techniques support the research model...

...Claudia Sevilla-Sevilla; Adrián Mendieta-Aragón; Luis Manuel Ruiz-Gómez Purpose Drones have become an important element within hospitality and tourism. The purpose of this study is to identify the corpus of knowledge and create a research agenda that establishes appropriate guidelines for future...

... dependent on how robots will be used. In particular, robots can provide a decent work environment for tourism and hospitality (TH) employees (SDG 8) who perform dangerous tasks while decreasing the consumption of resources (SDGs 2, 6, 7, 12, 13) due to their contribution to a company’s effectiveness...

...Pooja Goel; Neeraj Kaushik; Brijesh Sivathanu; Rajasshrie Pillai; Jasper Vikas Purpose The purpose of this study, a current systematic literature review, is to synthesize the extant literature on consumers’ adoption of artificial intelligence and robotics (AIR) in the context of the hospitality...

...Rosanna Leung Purpose The purpose of this study is to review the past technology in hotel and forecast the future direction of technology adoption in hotels. Design/methodology/approach Academic papers not only from hospitality journals but also from technology-related journals were collected...

...Shahab Pourfakhimi; Tara Duncan; Willem J.L. Coetzee Purpose Despite its volume, the academic research on the impact of electronic word of mouth (eWOM) on tourism and hospitality consumer behaviour is fragmented and largely limited to investigating a small scope of its impact. The purpose...

...Mehmet Ali Köseoglu; Alfonso Morvillo; Mehmet Altin; Marcella De Martino; Fevzi Okumus Purpose This study aims to critically review competitive intelligence (CI) research and offer suggestions for future research in the hospitality and tourism (HT) field. Design/methodology/approach The study...

...Fevzi Okumus; Mehmet Ali Köseoglu; Alfonso Morvillo; Mehmet Altin Purpose This paper aims to critically review current strategic management (SM) research and discuss future directions for SM research in the hospitality and tourism (HT) field. Design/methodology/approach The study reviews...

... to substantiate the value of tourism and hospitality researchers’ contribution due to the fragmented nature of research because researchers typically conduct their studies in silos, sometimes completely detached from others who study similar or even the same concepts using different terminology. Originality...

... by researchers in the publication processes, it allows researchers to strengthen their brand equity score or performance. Practical implications The model is applicable not only to the fields of hospitality and tourism but also to other disciplines. Originality/value As one of the first studies...

...Marcello Mariani Purpose This study aims to discuss the evolution of Big Data (BD) and Analytics in the tourism and hospitality field. It analyses the important role that BD has played so far in tourism and hospitality research and delineates how it might evolve in the future. Design...