... interviews with guests, front-desk staff and managers at service apartments in Western Australia were conducted, followed by validation interviews with five hospitality human resource management experts. Findings The results of the interviews suggest that cultural diversity of NESB staff affects several...

...-Ballestero, 2017), there are no studies to date looking at their possible impact on the degree of RM implementation. Human resources are essential in RM system planning and implementation (Zarraga-Oberty and Bonache, 2007 ; Mohsin, 2008 ; Selmi and Dornier, 2011 ; Beck et al., 2011...

..., in organisational structures, in the management of human resources and in enterprise cultures, with the aim of facilitating an accumulation of intangible assets which are characterised as the trump card for achieving entrepreneurial competitivity. We have found only one piece of Spanish research undertaken...