... and customer benefits. Design/methodology/approach This explanatory research used a two-stage approach of media analysis and practitioner interviews to analyse the interactions among tourism information provision, customer experiences and customer benefits in the metaverse. It conceptualized and mapped...

... of the successors. The contribution aims to shed more light on the different dimensions of commitment relevant for the succession process. Design/methodology/approach To understand the role of commitment in the succession process this study uses a qualitative approach. Interviews were carried out with 15...