... sistemáticas que sinteticen de forma exhaustiva la literatura emergente en los campos de investigación del turismo y la industria hotelera. Big data Knowledge management Analytics capabilities Sustainability Social media Over the previous decade, sustainability commitments to the environment...

.... and Ngan , H.F.B. (2019), “ The power of head tilts: gender and cultural differences of perceived human vs human-like robot smile in service ”, Tourism Review , Vol. 74 No. 3 , pp. 428 - 442 . Big data Knowledge management Information technology Tourism marketing Text analytics...

...Mohammad Reza Jalilvand; Javad Khazaei Pool; Masood Khodadadi; Mehdi Sharifi Purpose This study aims to provide a better understanding of how information technology (IT) competency and knowledge management (KM) contribute to service supply chain (SSC) (coordination, collaboration and efficiency...

... Reflexivity Sustainable tourism Knowledge management Action research Destination management Evidence-based decision-making Mutual learning Under the economic plan of Prime Minister Abe’s leadership (i.e. so-called Abenomics), the Japanese Government has recently imported the concept...

...Chris Cooper Purpose This paper aims to provide a contemporary review of the field of tourism and knowledge management. Design/methodology/approach The review draws upon an extensive range of generic knowledge management literature as well as the rather less developed literature on tourism...

... Emerald Group Publishing Limited 2014 Emerald Group Publishing Limited Licensed re-use rights only Social capital Recruitment Competence Knowledge management Regional development Destination development Regions in northern Scandinavia are being restructured, as the production...

...Anita Zehrer Purpose This paper aims to explore the pertinent issues of knowledge management in tourism using the example of tourism organizations in Austria. Design/methodology/approach The paper undertakes a review of the relevant literature before applying Grant's model of knowledge...

... on the destination's relational network and, in particular, the network of relations with external agents (i.e. tour‐operators). Tourism management International relations Knowledge management Competitive strategy During the last 30 years, the analysis of the tourism destination image has increasingly...