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Keywords: Likelihood of tipping
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Journal Articles
Journal:
Tourism Review
Tourism Review (2022) 77 (3): 964–985.
Published: 21 April 2022
...Chih-Hui Hsiao; Chia-Hsuan Chien; Shih-Shuo Yeh; Tzung-Cheng Huan Purpose This study aims to examine the impacts of restaurant servers’ actions on the customers’ emotional contagion and the impacts of customers’ emotional contagion on their intention to tip and the likelihood of tipping. This study...
