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1-7 of 7
Keywords: Online reviews
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Journal Articles
Journal:
Tourism Review
Tourism Review 1–19.
Published: 12 May 2026
...Evangelia Palla; Leonidas Hatzithomas; George Lekakos; Nikolaos Korfiatis Purpose As online review platforms such as TripAdvisor increasingly share visitor experiences and shape institutional reputations, the influence of emotion in complaint reviews on guiding service recovery strategies remains...
Journal Articles
Journal:
Tourism Review
Tourism Review 1–21.
Published: 05 February 2026
... of interest: The authors declare no conflict of interests. 14 08 2025 16 10 2025 16 11 2025 17 11 2025 © 2026 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Online reviews Big Five personality traits Large language models...
Journal Articles
Journal:
Tourism Review
Tourism Review 1–24.
Published: 21 November 2025
...Ziyang Xuan; Chaohui Wang; Long Li; Shihao Zhang Purpose This study aims to capture the dynamic characteristics of customer experience in rural homestays through online reviews and to assess how customer experience dimensions evolve over time. The goal is to promote the sustainable development...
Journal Articles
Journal:
Tourism Review
Tourism Review (2021) 76 (3): 533–569.
Published: 04 September 2020
... 12 2019 08 05 2020 09 07 2020 10 07 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Online reviews Tourist destinations Tourist consumer behavior Restaurant visits 游客消费行为 旅游目的地 线上评论 餐厅访问 Comportamiento del...
Journal Articles
Journal:
Tourism Review
Tourism Review (2021) 76 (3): 529–552.
Published: 20 April 2020
...Mehmet Ali Köseoglu; Fuad Mehraliyev; Mehmet Altin; Fevzi Okumus Purpose This study aims to propose a competitor intelligence and analysis (CIA) model that can be used for the analysis of a firm’s competitors. Empirically, it investigates the application of the CIA model on online reviews...
Journal Articles
Journal:
Tourism Review
Tourism Review (2020) 75 (5): 827–839.
Published: 19 December 2019
... expectations. Originality/value This study provides new and practical insights into the farmhouse experience in Italian municipalities, an area where very limited research has been conducted. Indeed, this is one of the few studies to focus on online reviews to evaluate more than two farmhouse attributes...
Journal Articles
Journal:
Tourism Review
Tourism Review (2013) 68 (3): 3–20.
Published: 23 August 2013
... in order to comply with a certain rating category. Additionally, having an outside perspective can provide information that might not seem obvious to those who work in the business on a daily basis. Consumer generated feedback Online reviews Customer satisfaction TripAdvisor Hotel rating systems...
