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Keywords: Quality‐value‐satisfaction‐loyalty chain
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Journal Articles
Tourism Review (2013) 68 (1): 3–20.
Published: 05 April 2013
...Martina G. Gallarza; Irene Gil Saura; Francisco Arteaga Moreno Purpose The purpose of this paper is to explore the classical topics of services literature in a tourism experience with a means‐end‐model on the qualityvaluesatisfactionloyalty chain. Within this wide stream of research, this work...

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