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Keywords: Reclamación turística online
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Journal Articles
Crisis information, communication strategies and customer complaint behaviours: the case of COVID-19
Journal:
Tourism Review
Tourism Review (2021) 76 (4): 962–983.
Published: 17 June 2021
... Reclamación turística online Medidas de la empresa turística Análisis comparativo COVID-19 In 2020, the greatest challenge facing humanity must be COVID-19, which swept across more than 200 countries and territories around the world. It is reported that from 2020 to 2021, the cumulative loss...
