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Keywords: Rendimiento proactivo del servicio al cliente
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Journal Articles
Journal:
Tourism Review
Tourism Review (2023) 78 (6): 1414–1432.
Published: 02 May 2023
...Jing Jiang; Yuan Yuan; Yanan Dong; Huijuan Dong Objetivo Este estudio examina el impacto conjunto de los abusos de los clientez (estresor externo) y la presión sobre el rendimiento del equipo (estresor interno) en el rendimiento proactivo del servicio al cliente (PCSP) de los empleados utilizando...
