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Keywords: Robot anthropomorphism
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Journal Articles
Service robots and hotel guests’ perceptions: anthropomorphism and stereotypes
Available to Purchase
Journal:
Tourism Review
Tourism Review (2024) 79 (2): 505–522.
Published: 20 November 2023
...Xiaoxiao Song; Yunpeng Li; Xi Yu Leung; Dong Mei Purpose Drawing on anthropomorphism and the stereotype content model, this study aims to explore the impacts of robot anthropomorphism on hotel guests’ word of mouth and continuous usage intention through perceived warmth and competence. This study...
