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Keywords: Robot service failure
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Journal Articles
Journal:
Tourism Review
Tourism Review (2026) 81 (6): 1594–1611.
Published: 05 June 2025
... in attribution theory, examining how different types of robot service failures shape responsibility attribution. The model highlights the moderating role of relationship norms and robot perceptions, alongside the mediating role of controllability attribution. We propose that in exchange (vs communal...
Includes: Supplementary data
