... beyond adoption-focused research, this study advances understanding of consumer sense-making towards hotel service robots through a combined topic modelling and sentiment analysis approach. It introduces two mechanisms, namely, perceived accountability, linking staffing configuration to consumer...

... component of reviews to dissect the emotional nuances of dynamic pricing. Findings Results did not reveal a causal impact of dynamic pricing strategies on customers’ perceptions. Moreover, the sentiment analysis shows no heightened negative view after introducing dynamic pricing in restaurants compared...