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Keywords: Service industry
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Journal Articles
Journal:
Tourism Review
Tourism Review 1–22.
Published: 24 March 2026
... a mixed-methods approach, beginning with an exploratory semi-structured interview (Study 1; n = 12) with employees working with robots in restaurant settings, followed by a scenario-based experiment (Study 2; n = 347) with participants from the service industry. The aim...
Includes: Supplementary data
