...Nayani Sarma; Jitender Kumar; Prabhat Kumar Purpose This study aims to explore the dimensions of service quality (SQ) from the perspective of homestay hosts. By examining the viewpoints of homestay hosts, this research seeks to offer a more nuanced understanding of SQ in rural homestay settings...

... and service quality. Design/methodology/approach The data collectors were instructed to convenience sampling tourists in Guangzhou Chimelong Tourist Resort, the biggest resort in South China and 334 valid questionnaires were collected. This study used CFA to confirm the measurement model and to check...

... (photo-elicitation technique) in MTurk. Moreover, the study participants were mainly Westerners. Research limitations/implications Airbnb could provide hosts with a service quality checklist to warrant quality assurance across listings. Hosts must be informed, guided and monitored so that service quality...

...Lamya Abbas Darwish Abdulla Lari; Shilpa Iyanna; Fauzia Jabeen Purpose The purpose of this paper is to identify dimensions of theme park quality from an Islamic perspective and develop a framework to examine the interrelationships between theme park service quality dimensions, visitor delight...

...Syed Zamberi Ahmad; Norita Ahmad; Avraam Papastathopoulos Purpose This study aims to delve upon customer satisfaction and service quality within small- and medium-sized hotels (SMSHs) by using a modified SERVQUAL model. Design/methodology/approach Data for the study were collected from...

... aspects of a tourism service package, ranging from tourism information through the hotel trade mountain cableways. © MCB UP Limited 1998 Management quality Service quality TQM Revue de Tourisme - The Tourist Review - Zeitschrift für Fremdenverkehr 3/1998 35 QUALITY OFFENSIVE IN SWISS...