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Keywords: Service quality assurance
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Journal Articles
The quality‐value‐satisfaction‐loyalty chain: relationships and impacts
Available to Purchase
Journal:
Tourism Review
Tourism Review (2013) 68 (1): 3–20.
Published: 05 April 2013
... by the set of hypotheses. Tourism services Quality‐value‐satisfaction‐loyalty chain Partial least squares Services Service quality assurance Since the 1970s, in services literature there has been an extensive theoretical debate on the topics of Service Quality and Satisfaction that has been...
