...Shujing Tian; Eugene Cheng-Xi Aw; Ziqiang Wu; Erose Sthapit Purpose Service robots are increasingly deployed in hospitality, yet existing research has largely emphasised adoption. This study aims to examine how consumers construct meaning around hotel service robots by identifying recurrent themes...

...John Habib; Catherine Prentice; Park Thaichon Purpose Service robots are reshaping traditional workplace relations in the modern workforce. This study aims to examine the types of employee–robot relationships and their underlying antecedents. Design/methodology/approach The research used...

...Yujia Chen; Tao Xue; Aarni Tuomi; Ziya Wang Purpose Given little light has been shed on the preference of Generation Z tourists or tourists from different cultural backgrounds toward service robot preference in hospitality contexts, this study aims to explore robot service preferences...