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Keywords: Smart experience
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Journal Articles
Technology-enabled service evolution in tourism: a perspective article
Available to Purchase
Journal:
Tourism Review
Tourism Review (2020) 75 (1): 279–282.
Published: 23 September 2019
... 2019 Emerald Publishing Limited Licensed re-use rights only a-service e-service m-service Service evolution Smart experience The tourism industry, as a service-intensive industry, relies heavily on the delivery of high-quality services to travelers (Otto and Brent Ritchie, 1996...
