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Keywords: Smart experience
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Journal Articles
Journal:
Tourism Review
Tourism Review (2020) 75 (1): 279–282.
Published: 23 September 2019
... services as a routine following standards and rarely took efforts to know travelers and their needs (Augustyn and Ho, 1998). a-service e-service m-service Service evolution Smart experience The second stage is “e-service” stage, focusing on internet-mediated service delivery...
