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Keywords: Social perception
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Journal Articles
Journal:
Tourism Review
Tourism Review (2026) 81 (6): 1594–1611.
Published: 05 June 2025
...Yun Liu; Xingyuan Wang Purpose This study aims to examine how various types of service robot failures affect customer attribution of responsibility across different contexts, including relationship norms (exchange vs communal) and social perceptions of service robots (competent vs warm). Design...
Includes: Supplementary data
