..., and distinguishes optimisable drives from non-negotiable threshold conditions. Design/methodology/approach The authors analyse 47,186 online reviews and a SERVQUAL-based guest survey. The structural equation modelling ( SEM ) estimates the path from SERVQUAL to satisfaction to positive eWOM, testing...

... as a moderator in the relationship between VREs, emotions and visit intentions. Design/methodology/approach Primary data were collected through a structured survey questionnaire administered in India, and structural equation modelling (SEM) was used to examine relationships among variables. The formal survey...

..., collaborative intervention and corporate sustainability and responsibility (CS&R) and the implementation of accessible tourism (IAT). Design/methodology/approach Focus group discussion, an expert content validity test and structural equation modelling were all used as part of a mixed-methods approach...

.... Partial least squares-based structural equation modeling (PLS-SEM) has been used to analyze the data. Findings While the findings confirmed the antecedent effect of self-efficacy on the intention to adopt m-learning, the moderating effect of innovativeness was not found to be as significant...