...Verica Milutinovic; Jelena Musanovic; Dejan Beric Purpose This study made an advance over previous work by providing a modified model for measuring the competitiveness of tourism destinations based on competitive performance from a stakeholder perspective. Furthermore, this paper aims to evaluate...

... emotions Service failure Tourism destination 低价航空公司（LCC） 负面情绪 服务失误 旅游目的地 Satisfying passengers positively affects low-cost-carrier (LCC) passenger’s experiences and LCC’s survival (Malik and Lenka, 2019). However, LCCs have failed to compete with other airlines due...

...Ionela Mihaela Damian; Enrique Navarro; Francisco Ruiz Purpose This study aims to examine the similarity of opinions regarding the stakeholder’s perception about the importance of the different aspects considered when measuring the sustainability of a tourism destination (through the assignment...

... to investigate the impact of non-Muslim tourists’ perceptions of halal products or services on their loyalty of intention for halal tourism destination. Design/methodology/approach Structured questionnaires are used for collecting data from non-Muslim tourists. SmartPLS is used in this study for data analysis...

... factors. Originality/value – The findings of the study provide valuable information to tourism planners and decision makers seeking to build a resident friendly tourism destination in Kusadasi, Turkey. Tourism has emerged as one of the world’s leading industries and a major sector in many national...

...Haydeé Calderón García; Irene Gil Saura; Roberto Carmelo Pons García; Martina G. Gallarza The research steam on tourism destination image, begun in the late 1960s, has been essentially operational in its approach, and only occasionally strategic. Aspects relating to the image of tourism...

...Matthias Fuchs; Klaus Weiermair The paper presents important measurement approaches in the field of costumer satisfaction with services and applies those empirically for service bundles at the level of the tourism destination. After working out the most prominent characteristics of existing...

...Martina G. Gallarza; Irene Cil Saura; Haydée Calderón García Product image formation process is a valuable insight for correct understanding of consumer behaviour. When product is a tourism destination, image formation is even more important due to the inability of pretest the tourist product...