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Keywords: e-service
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Journal Articles
Technology-enabled service evolution in tourism: a perspective article
Available to Purchase
Journal:
Tourism Review
Tourism Review (2020) 75 (1): 279–282.
Published: 23 September 2019
... of service delivery is summarized in three stages: service, e-service and m-service. The fourth stage of service evolution is predicted to be “a-service” with three features: service automation and human–robot interaction, artificial intelligence and big data and smart travel experience. Originality/value...
