Self‐issue and self‐return — system selection and performance at the University of Sunderland

Self‐service has wide‐ranging implications for the management and delivery of library services. It affects staff and users, system development and integration, library planning and design. This article outlines the essential points to consider before installing self‐issue and/or self‐return services, user reaction and successes (for both staff and user) experienced so far at Information Services, University of Sunderland.