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Selecting content management system software cannot be accomplished just by looking at brochures and comparing features, as vendors offer a complex mix of additional functionality around a core set of application modules. To reduce the risks inherent in the deployment of software that will have a significant impact on the way an organization works, it is important to prepare a content management strategy as a precursor to a formal definition of requirements. The overall process can take a year from the decision to explore the benefits of a CMS, to having an organization‐wide deployment.

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