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Purpose

This article seeks to discuss a balanced and effective holistic knowledge management (KM) framework, which consists of four key domains postulated and validated in the late 1990s and 2000 as The George Washington University (GWU) four‐pillar KM framework: leadership, organization, technology, and learning.

Design/methodology/approach

The two conceptual organizational models of an “adaptive enterprise” and “agile enterprise” are briefly described, their utility challenged and a request launched for empirical findings documenting the organizational implementations and linkages to leadership, technology and learning with attendant performance results.

Findings

The twenty‐first century has surfaced the need for more flexible and responsive knowledge‐based organizational entities capable of rapidly adjusting to the increasing rate of change and demands in both products and services.

Originality/value

Provides an insight into the George Washington University four‐pillar KM framework.

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