Pre‐analysis process for knowledge management: A case study in a building materials company Available to Purchase

The purpose of this paper is to better understand knowledge management (KM) methods that can be carried out to determine the critical processes in that KM can provide important benefits.

In order to achieve this objective, a literature review was developed and a case study was applied in a building materials company in Turkey.

The results reflect that critical processes for KM can be determined in relation to four criteria. These are: value added, decision support, information‐material intensity, and information amount.

The paper points out how KM methods can be implemented in organizations effectively. This article provides a frame which explains how knowledge‐based process analyses can be applied.