Knowledge sharing (KS) processes in knowledge‐intensive organizations (KIOs) need to be understood with regard to not only the important role information technology (IT) plays but also human factors. This research aims to describe the human factors that influence KS and to propose an explanatory model.
Beginning with a critical review of the most recent KM literature, this research developed key components of successful KS in both knowledge provider and knowledge recipient roles played by the participants of virtual communities of practice (VCoPs). It developed a KS model that was validated through an empirical quantitative and qualitative research at the Laurea Lab in Finland.
This paper's main finding is an empirical validation of a model for KS in KIOs.
Primary data were collected from only one institution. This may limit the scope of generalisation of findings. It is therefore necessary to conduct this study in other KIOs.
This research provides a few practical managerial implications. Managers of VCoPs in KIOs should be aware of the role IT and human factors play in KS processes.
This research proposes a model which incorporates both the knowledge provider and the knowledge recipient roles played by participants of VCoPs in knowledge‐sharing organizations. This model may be used to evaluate the functioning of VCoPs.
