– The aims of this paper are: to identify the dimensions of knowledge management (KM), and to propose a model for KM that will be useful for future researchers in carrying out KM measurement.
– The paper is based on a literature review of theoretical and empirical contributions to KM.
– The results obtained show that the creation, transfer and storage, and implementation and use are dimensions of the concept of KM. On the basis of these dimensions, this study proposes a model integrating these dimensions and operationalizes it using selected items, so that future researchers may carry out measurements using the proposed model.
– The study implies that companies and researchers use a smaller time in theoretical checks and can devote to measurements which develop improvements.
– The present model differs from other, previous models in that it integrates various approaches to the study of KM.
