...Rahul Meena; Akshay Kumar Mishra; Rajdeep Kumar Raut Purpose The purpose of this paper is to supplement and update previously published articles about artificial intelligence (AI) instruments and operations in banking sectors with the following objectives in mind: to understand the role of AI...

...Ishfaq Hussain Bhat; Shilpi Gupta Purpose The purpose of this study is to examine the effect of innovation in e-service delivery on trust and loyalty of Indian customers in the banking sector. Design/methodology/approach The stated relationships were drawn on the grounded theories...

... with key executives working in the Tunisian banking sector. Findings Drawing on the knowledge‐based view (KBV), the authors develop a general framework to understand the differences in service recovery performance (SRP). The research shows that various knowledge‐based resources...

... governance model of IFIs through their intellectual capital? Is there any value in replicating the IFIs structure in western conventional banks and, if yes, how could it be done without the religious and cultural impacts? Findings It was only recently that one entered the knowledge economic era...

... (banking in particular) will be able to implement a knowledge management system (KMS) and how they can benefit from it. Design/methodology/approach The study is built mainly around “what” question related to information processes within organisations within a social context. This study uses...