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Keywords: Configuration management
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Journal Articles
The re‐structuring of the information technology infrastructure library (ITIL) implementation using knowledge management framework
Available to Purchase
VINE (2008) 38 (3): 315–333.
Published: 29 August 2008
..., and context have been suggested for a configuration management database (CMDB) to comply with KM principles. Findings There are strong indications that implementing ITIL by following the system‐thinking approach may add and sustain competitive advantage. This may be achieved through...
