.... In this survey, the participants answered a questionnaire about the main factors of designing a suitable model for the KDD process based on MAS. The factor analysis reveals important insights of previous models developed by various researchers. Findings This research uses the survey results to find six...

... and asked about relations of them and KM critical success factors for better implementation based on factor analysis. The questionnaire reflects insights gained from a mix of individual choice models developed by various researchers and Delphi technique. Findings This research finds seven...