...Livio Cricelli; Michele Grimaldi; Musadaq Hanandi Purpose – The purpose of this paper is to propose a framework to support decision-makers in selecting information systems (ISs) and knowledge management systems (KMSs), by taking into consideration factors and perspectives which influence...

... extensive analysis of different knowledge sources at the Jeddah Municipality (JM) in Saudi Arabia. Findings – The taxonomy can be used by practitioners developing an organizational KM system to guide them to choose a sufficient subset of tools that covers all four processes in order to ensure...

... in the Bangalore region. Future in‐depth studies across regions, with a mix of medium/large organizations would benefit from a larger and more diverse sample. Practical implications It is suggested that IT services organizations develop specific capabilities to create knowledge management system (KMS...