... Africa would also yield a more applicable result. Practical implications The key PIM issues identified in this study, namely, document overload, time, computer literacy and importance of the information should constitute the focus of continuous information literacy education aimed at improving PIM...

... of qualitative questionnaires. Findings – The IM-KT framework assists individuals and groups to better understand how information management and knowledge transfer occurs. The framework highlights the central role of information literacy and digital literacy and the influence of context...