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Keywords: Knowledge coordination
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Journal Articles
Uncovering the knowledge coordination process in information and communication technologies services outsourcing from the provider’s perspective
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VINE Journal of Information and Knowledge Management Systems (2024) 54 (3): 473–492.
Published: 10 February 2022
...Andrea Herrera; Sonia Camacho Purpose This paper aims to empirically investigate how knowledge coordination is carried out within and across expert teams in the outsourcing service desk context from the standpoint of the information and communication technologies (ICT) provider. Design...
