...Diarmuid J. Pigott; Valerie J. Hobbs Purpose Modelling complex knowledge resources can be problematical as there is currently no formalism that can represent the nature of the data‐seeking process at a conceptual level. The purpose of this paper is to develop a knowledge representation...

.../approach The paper presents a case study on developing an IT strategic plan in a community organisation using the process modelling and analysis methodology called “Co‐MAP”. Findings Co‐MAP as a methodology is significant in being a participatory, responsive, and non‐obtrusive tool...

... between the knowledge worker and the environment is then explored by the mind/brain perspective prior to presenting an explication of the factors included in the personal action learning change model. Findings The study finds that the set of factors in the personal action learning change...

... employed interpretive structural modeling (ISM) were used to answer these two questions. Findings The study finds that selection of a competent leader is critical first step establishing an effective KM initiative as the leader plays an important role in obtaining top management and budgetary...

... effectiveness. Then KM professionals and practitioners were invited to participate and respond to a survey‐based questionnaire to establish important attributes of KM effectiveness. Interpretive structural modeling (ISM) was used to develop and determine the underlying relations among these key attributes...

... offered by Web 2.0, acknowledging the fact that knowledge‐based systems are shared, dynamic, evolving resources, whose underlying knowledge model requires careful management due to its constant changing. This, results in a series of questions for any organisation: what do we know about our...