...John Dumay Purpose The paper's aim is to examine, by way of a case study, the use of intellectual capital (IC) narrative in the development of a strategic plan for the case study organisation. Design/methodology/approach The paper uses interventionist research to gather data...

...). sequence of story indicates patterns of events; focal actor(s) indicate(s) role, social network, and demographics; narrative voice, including tellers' and actors' voices, indicates point of view, social relationships, and power; moral context indicates cultural values and assumptions; and other...