.... Design/methodology/approach A qualitative research approach is used. The current knowledge of the issue is presented by examining literature on public service productivity, intellectual capital and performance measurement. In the empirical part, the findings of the literature review are applied...

... libraries of Osijek University are unprepared for performance measurement. It was clear that they are unfamiliar with many elements of evaluation. Librarians are usually excluded from decision making regarding library operations, which results in their low motivation. However, the greatest dissatisfaction...

...Claire Grace; Alison Bremner Purpose. This paper details initiatives used by the Open University Library in comprehensively evaluating its electronic information services (EIS). It sets the context within the Open University and details how the Library's performance measurement has...

...‐measures project will help ensure that measures have been tested with support and guidance available before they become applicable across the whole UK higher education sector. © Emerald Group Publishing Limited 2004 Information services Data handling Performance measures Higher education...