...Audrey Poh Choo Cheak; Chin Wei Chong; Yee Yen Yuen Purpose First, this study aims to investigate the effects of quality perceptions (i.e. system quality, information quality and service quality) and perceived ubiquity on engineers’ perceived benefits and perceived user-friendly of mobile...

... knowledge management approaches to improve service quality and innovation among other faculty support organizations. Research limitations/implications Because the framework has been developed based on the authors' organizational environment, the framework may lack generalizability. However...