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Explores the issues surrounding process improvements in the software development function of product development, an area traditionally neglected by corporate quality programmes. Explains the need for implementation of software process improvement, the current state of such initiatives in industry, and cites a case study of successful implementation at Hewlett Packard. Provides guidelines on identifying the need for such a programme in an organization,information on Carnegie Mellon University′s Software Engineering Institute (SEI) and instructions for receiving additional information.

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