... Customer orientation Performance measurement Design Electronics Innovation New product development Quality function deployment Software development Statements such as “25 per cent fewer engineering changes, 50 per cent less time to develop the product specification, 20 per cent less product...

...Gregg Tong Explores the issues surrounding process improvements in the software development function of product development, an area traditionally neglected by corporate quality programmes. Explains the need for implementation of software process improvement, the current state of such initiatives...