Winners and losers: sheltered housing and floating support

One of the cornerstones of social housing is tenant participation. Changes to service delivery are subject to genuine consultation with the people they affect. This, believes Joe Oldman, has been forgotten in the rush to introduce floating support. Referencing the current research that Help the Aged is undertaking based on tenants' concerns, Joe argues that a greater understanding of the consequences of floating support on people's lives is needed before this new model becomes irreversibly widespread.