Rhetoric into reality: the journey towards becoming person‐centred Available to Purchase

Barchester Healthcare's Memory Lane Communities programme is gaining recognition for its standards in specialist care for people with dementia. In this article, Sheena Wyllie and Val Gains explain the company's philosophy, which recognises that every person is an individual. It is practised by staff who undergo training in Barchester's bespoke dementia care programme, which places the family at the heart of the process of understanding the person with dementia.