... and confidence. Originality/value An important research challenge remains, namely to plot cause (arts intervention) and effect (reduced demand on health and care services), if the creative arts are to occupy a central place in commissioning investment at a time of acute financial stringency in the public...

... Lipman can be contacted at: valerie.lipman@kcl.ac.uk © Emerald Group Publishing Limited 2015 Social care Older people Commissioning Equalities Age discrimination Ethnic [H]igher levels of dissatisfaction with care, longer waits for appointments, language barriers, fewer follow...

... implications – This paper demonstrates how to successfully influence commissioning practice using a “pincer” movement of local campaigning, top-down advice and information. It highlights examples of good practice uncovered by the Campaign over the past 18 months including measurement of, and partnership...