... to the whole encounter. Findings The results show that professionals’ ability to engage caregivers in deliberations during the encounter and, more generally, to assign a role to caregivers as legitimate participants in the consultation may favor the smooth development of the interaction and an effective...

.... Originality/value The paper illustrates that deliberation and dialogue has a powerful part to play within the co‐operative movement, through increasing the control of older people in policy and practice outcomes. Voluntary and open membership. Democratic member control. Member economic...