... resulting in findings, conclusions and suggestions for ongoing improvement from which action plans were devised and implemented. Findings The audit results provide examples of the primary interface relationship and co‐ordination challenges, highlighting leaning needs for staff delivering person centred...

... improvements. Practical implications This paper raises important practice development issues both inside and outside the agency's responsibility. Use of the tool would enable cultural and interface issues affecting the client experience along with possible causes to help collaborative ways of working...