... of social capital may leave some older people more or less able to cope with adverse events and how experiences of social exclusion can limit access to important networks of support during times of crisis. Design/methodology/approach This paper draws on research conducted to inform the resilience...

... telephone befriending groups work; how much they cost; evaluating the success of the groups; and, most importantly, what the groups can achieve. © Emerald Group Publishing Limited 2010 Social isolation Social exclusion Loneliness Telephone support groups Telephone befriending groups...