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Keywords: Transformational change
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Journal Articles
Working with Older People (2010) 14 (3): 15–22.
Published: 30 August 2010
... for older people. This article explores this issue, but carries the message that personalisation can and should be made a reality for all service users and all older people. However, it will require a commitment to a transformational change programme within councils that goes beyond simply achieving well...

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